0
$ 0.00
Please login

Search

Product categories
Manufacturers
Product name

UMAMI : Daiwa Food Home Brand
important notice
on_sales

Please find the list below for every delivery methods and areas

1. Delivery by AUSTRALIA POST

(1)Post Delivery areas
We deliver Australia wide by using Australia Registered Parcel Post delivery service.
(2) Post Fees
Post fees are calculated according to actual cubic or weight, whichever is greater. It is associated with Australia Post’s charges.
You are able to calculate your Post Fees on our website, while you are shopping. Please refer to "VIEW CART" button for estimation of shopping cost and check post fee before you order.
(3) Post Delivery Date
Delivery date depends on the area. Please allow 1 - 7 working days for delivery.

* Excluding Refrigerated / Frozen Items and the items more than 20kg per one item.

2. Delivery by Daiwa Delivery (Daiwa Food)

Daiwa Delivery's staffs will deliver your ordered items in a fast and safe way.

(1) Delivery Areas in Melbourne
There are six Areas in Melbourne covered by Daiwa Delivery:
Please confirm your Delivery Area from the Table below.
If your area is other than the areas in the table, please choose to post or pick-up your items from Daiwa Food Office.
Melbourne CBD Area Bay-Side Area South Eastern Area Eastern Area 1 Eastern Area 2 Northern Area
3000
3002
3003
3004
3006
3008
3051
3053
3065
3066
3186-3194
3202
3204
3141-3145
3161-3163
3165-3169
3181-3185
3205
3103
3108
3109
3121-3130
3151
3155
3101
3146-3150
3170
3068
(2) Delivery Areas in Adelaide
There are eight Areas in Adelaide covered by Daiwa Delivery:
Please confirm your Delivery Area from the Table below.
If your area is other than the areas in the table, please choose to post or pick-up your items from Daiwa Food office.
Adelaide CBD Easetern Area Western Area Southern Area1 Southern Area2 Southern Area3 Northern Area1 Northern Area2
5000-5006 5064-5084
5087
5007-5014
5015-5033
5042
5061
5063
5034
5062
5035
5037-5041
5043-5048
5085-5086
5088-5090
5092-5094
5096-5098
5106
5108
5109
5112
5125
5127
5095
5107
(3) Delivery Charges in Melbourne & Adelaide
Total Amount of Purchase Delivery Charges
Order over $300 Free Delivery
Order over $200 and under $300 $15
Order under $200 $30
Re-Delivery Charge (Cash Only) $30
(4) Delivery Schedule(EST) in Melbourne
Areas Delivery Days Delivery times
(cannot request time)
The order cut off day
City Area Monday 09:00-12:00 06:00, Thursday
Wednesday 09:00-12:00 06:00, Monday
Bay-Side Area Tuesday 14:00-17:00 06:00, Friday
Friday 09:00-12:00 06:00, Wednesday
South Eastern Area Monday 14:00-17:00 06:00, Thursday
Thursday 14:00-17:00 06:00, Tuesday
Eastern Area 1 Wednesday 14:00-17:00 06:00, Monday
Eastern Area 2 Thursday 14:00-17:00 06:00, Tuesday
Northern Area Thursday 14:00-17:00 06:00, Tuesday
(5) Delivery Schedule(EST) in Adelaide
Areas Delivery Days Delivery times
(cannot request time)
The order cut off day
Adelaide CBD Wednesday 1:00pm-5:00pm 3 weeks in advance
Eastern Area Thursday 8:30am-1:00pm
Western Area Wednesday 8:30pm-1:00pm
Southern Area1 Tuesday 8:30pm-1:00pm
Southern Area2 Wednesday 8:30pm-1:00pm
Southern Area3 Thursday 8:30pm-1:00pm
Northern Area1 Monday 8:30am-1:00pm
Northern Area2 Wednesday 8:30am-1:00pm
The Schedule Table above shows delivery times and days. The order cut off day allows time for delivery in each delivery area.
* No Delivery Service on public holidays, Saturedays and Sundays.
We deliver your order within the scheduled delivery times. The delivery cannot be made except for the days and times on the table.
Please note that you cannot specify the time of delivery.
Please make sure that someone will be available to receive the order during your scheduled delivery time.
We make all the possible attempts to deliver within your scheduled delivery time. However, please be aware that there might be unforeseen delay due to traffic and weather conditions.
(6) Change your Scheduled Delivery Time
If you are unable to meet your delivery commitment, please contact us by email 24 hours before your scheduled delivery day. Please note we may not be able to change your scheduled delivery time if we do not receive your notice before the cut off time.
(7) If you missed our delivery
If a delivery cannot be made because you were not available in your scheduled delivery time, we need to return your order for food safety and security reasons.
Re-delivery fee:
*Please note that you will be charged a re-delivery fee of $30. You will be required to make the payment at the re-delivery by only cash.
*Re-delivery only can be made in the normal delivery time for each area.
*We do not charge re-delivery fee if you change to pick up yourself at Daiwa Food Office.
(8) Undeliverable Notice and Re-Delivery
We will leave an Undeliverable Notice at your door or in your mail box. Please contact us for the Re-Delivery arrangement at your earliest convenience.
Re-Delivery of your Order
Ichiba Junction(Daiwa Food)
6/251 Ferntree gully Road, Mount Waverley, VIC 3149
TEL: 1300 986 318
Office Hours: Mon-Fri 9:30am - 4:30pm
Saturday/Sunday/Public holidays: Closed

3. Pick Up at DAIWA FOOD CORP

Daiwa Melbourne office
(1) Pick Up Address
6/251 Ferntree gully Road, Mount Waverley, VIC 3149
TEL: 1300-986-318
(2) Pick Up Day and Time (EST)
Pick up day Pick up time Order cut off day
Mon - Fri 9:30am - 4:30pm By 8:00am of previous working day
*When the order is received by 8am at Melbourne time on week days, the earliest pick up date is the next working day.
*If it is public holiday when the order is created, the earliest pick up day is 2 business days later.
* Close on Saturdays, Sundays and public holidays
Adelaide Office
(1) Pick Up Address
105 Francis Road Wingfield SA 5013 (Entrance on Plymouth Rd)
TEL: 1300-986-418
(2) Pick Up Day and Time (EST)
Pick up day Pick up time Order cut off day
Mon - Fri 9:00am - 11:00am
1:00pm - 4:00pm
3 weeks in advance
*After we received your order online, we will transfer the stock from Melbourne office.
*If the stock is delaying and wouldn’t be able for you to pick up on your preferable date, we will call and email you at soonest.
*We are close for Saturdays, Sundays & public holidays.
Gold Coast Office
(1) Pick Up Address
24 Activity Crescent Molendinar QLD 4214
TEL: 1300-128-667
(2) Pick Up Day and Time (EST)
Pick up day Pick up time Order cut off day
Mon - Fri 9:00am - 4:00pm By 8:00am of previous working day
Saturday 10:00am - 3:00pm By 8am on Friday
*When the order is received by 8am at Melbourne time on week days, the earliest pick up date is the next working day.
*If it is public holiday when the order is created, the earliest pick up day is 2 business days later.
*We close on Sundays and public holidays.