1. Delivery by AUSTRALIA POST

(1)Post Delivery areas

We deliver Australia wide by using Australia Registered Parcel Post delivery service.

(2) Post Fees

Post fees are calculated according to actual cubic or weight, whichever is greater. It is associated with Australia Post’s charges.
You are able to calculate your Post Fees on our website, while you are shopping. Please refer to "VIEW CART" button for estimation of shopping cost and check post fee before you order.

(3) Post Delivery Date

Delivery date depends on the area. Please allow 1 - 7 working days for delivery.

* Excluding Refrigerated / Frozen Items and the items more than 20kg per one item.

2. Delivery by Daiwa Delivery (Daiwa Food)

Daiwa Delivery's staffs will deliver your ordered items in a fast and safe way.

(1) Delivery Areas in Melbourne

There are six Areas in Melbourne covered by Daiwa Delivery:
Please confirm your Delivery Area from the Table below.
If your area is other than the areas in the table, please choose to post or pick-up your items from Daiwa Food Office.

Melbourne CBD Area	Bay-Side Area	South Eastern Area	Eastern Area 1	Eastern Area 2	Northern Area
3000 3002 3003 3004 3006 3008 3051 3053 3065 3066	3186-3194 3202 3204	3141-3145 3161-3163 3165-3169 3181-3185 3205	3103 3108 3109 3121-3130 3151 3155	3101 3146-3150 3170	3068

(2) Delivery Areas in Adelaide

There are eight Areas in Adelaide covered by Daiwa Delivery:
Please confirm your Delivery Area from the Table below.
If your area is other than the areas in the table, please choose to post or pick-up your items from Daiwa Food office.

Adelaide CBD	Easetern Area	Western Area	Southern Area1	Southern Area2	Southern Area3	Southern Area4	Northern Area1	Northern Area2
5000-5006	5064-5084 5087	5007-5014 5015-5033	5041 5042 5061 5063	5034 5062	5035 5037-5040 5043 5044 5046-5048	5045	5085-5086 5088-5090 5092-5094 5096-5098 5106 5108 5109 5112 5125 5127	5095 5107

(3) Delivery Charges in Melbourne & Adelaide

Total Amount of Purchase	Delivery Charges
Order over $300	Free Delivery
Order over $200 and under $300	$15
Order under $200	$30
Re-Delivery Charge by Credit Card	$30

(4) Delivery Schedule(EST) in Melbourne

Areas	Delivery Days	Delivery times (cannot request time)	The order cut off day
City Area	Monday	09:00-12:00	06:00, Thursday
	Wednesday	09:00-12:00	06:00, Monday
Bay-Side Area	Tuesday	14:00-17:00	06:00, Friday
	Friday	09:00-12:00	06:00, Wednesday
South Eastern Area	Monday	14:00-17:00	06:00, Thursday
	Thursday	14:00-17:00	06:00, Tuesday
Eastern Area 1	Wednesday	14:00-17:00	06:00, Monday
Eastern Area 2	Thursday	14:00-17:00	06:00, Tuesday
Northern Area	Thursday	14:00-17:00	06:00, Tuesday

(5) Delivery Schedule(EST) in Adelaide

Areas	Delivery Days	Delivery times (cannot request time)	The order cut off day
Adelaide CBD	Wednesday	1:00pm-5:00pm	3 weeks in advance
Eastern Area	Thursday	8:30am-1:00pm
Western Area	Wednesday	8:30am-1:00pm
Southern Area1	Tuesday	8:30am-1:00pm
Southern Area2	Wednesday	8:30am-1:00pm
Southern Area3	Thursday	8:30am-1:00pm
Southern Area4	Thursday	1:00pm-5:00pm
Northern Area1	Monday	8:30am-1:00pm
Northern Area2	Wednesday	8:30am-1:00pm

The Schedule Table above shows delivery times and days. The order cut off day allows time for delivery in each delivery area.
* No Delivery Service on public holidays, Saturedays and Sundays.
We deliver your order within the scheduled delivery times. The delivery cannot be made except for the days and times on the table.
Please note that you cannot specify the time of delivery.
Please make sure that someone will be available to receive the order during your scheduled delivery time.
We make all the possible attempts to deliver within your scheduled delivery time. However, please be aware that there might be unforeseen delay due to traffic and weather conditions.

(6) Change your Scheduled Delivery Date and Time

If you are unable to meet your delivery commitment, please contact us by email 24 hours before your scheduled delivery day. Please note we may not be able to change your scheduled delivery time if we do not receive your notice before the cut off time.
We might ask you to change your delivery date due to our delivery schedule. We will contact you as soon as possible to organize your delivery date.

(7) If you missed our delivery

If a delivery cannot be made because you were not available in your scheduled delivery time, we need to return your order for food safety and security reasons.
Re-delivery fee:
*Please note that you will be charged a re-delivery fee of $30 to your credit card before re-delivery.
*Re-delivery only can be made in the normal delivery time for each area.
*We do not charge re-delivery fee if you change to pick up yourself at Daiwa Food Office.

(8) Undeliverable Notice and Re-Delivery

We will leave an Undeliverable Notice at your door or in your mail box. Please contact us for the Re-Delivery arrangement at your earliest convenience.

Re-Delivery of your Order
Ichiba Junction（Daiwa Food）
6/251 Ferntree gully Road, Mount Waverley, VIC 3149
TEL： 03-8588-7800
Office Hours: Mon-Fri 9:30am - 4:30pm
Saturday/Sunday/Public holidays: Closed

3. Pick Up at DAIWA FOOD CORP

Daiwa Melbourne office

(1) Pick Up Address

6/251 Ferntree gully Road, Mount Waverley, VIC 3149
TEL: 03 8588 7800

(2) Pick Up Day and Time (EST)

Pick up day	Pick up time	Order cut off day
Mon - Fri	9:30 - 16:30	3 business days before
Saturday	10:00 - 12:00	3 business days before

* Some Saturdays are unavailable.
* Close on Sundays and public holidays.

Adelaide Office

(1) Pick Up Address

105 Francis Road Wingfield SA 5013 (Entrance on Plymouth Rd)
TEL: 08 8347 3894

(2) Pick Up Day and Time (EST)

Pick up day	Pick up time	Order cut off day
Mon - Fri	9:00 - 11:00 13:00 - 16:00	1 month before

* After we received your order online, we will transfer the stock from Melbourne office.
* If the stock is delaying and wouldn’t be able for you to pick up on your preferable date, we will call or email you at soonest.
* We close on Saturdays, Sundays & public holidays.

Gold Coast Office

(1) Pick Up Address

24 Activity Crescent Molendinar QLD 4214
TEL: 07 5574 4200

(2) Pick Up Day and Time (EST)

Pick up day	Pick up time	Order cut off day
Mon - Fri	9:00 - 17:00	3 business day before
Saturday	9:00 - 16:00	3 business day before
Sunday	10:00 - 15:00	3 business day before

* We close on public holidays.

Brisbane Office

(1) Pick Up Address

54 Parramatta Road, Underwood QLD 4119
TEL: 07 3299 5255

(2) Pick Up Day and Time (EST)

Pick up day	Pick up time	Order cut off day
Mon - Fri	9:00 - 16:00	3 business day before

* We close on Saturday, Sunday and public holidays.

Sydney Office

(1) Pick Up Address

6/154 O'Riordan Street, Mascot NSW 2020
TEL: 02 8372 0500

(2) Pick Up Day and Time (EST)

Pick up day	Pick up time	Order cut off day
Mon - Fri	9:00 - 16:00	3 business day before
Saturday	10:00 - 12:00	3 business day before

* We close on Sunday and public holidays.

Perth Office

(1) Pick Up Address

3/58 Tarlton Crescent, Perth Airport WA 6105
TEL: 08 9477 6211

(2) Pick Up Day and Time (EST)

Pick up day	Pick up time	Order cut off day
Mon - Fri	9:00 - 16:00	3 business day before

* We close on Saturday, Sunday and public holidays.