
1. Delivery by AUSTRALIA POST
- (1)Post Delivery areas
- We deliver Australia wide by using Australia Registered Parcel Post delivery service.
- (2) Post Fees
- Post fees are calculated according to actual cubic or weight, whichever is greater. It is associated with Australia Post’s charges.
You are able to calculate your Post Fees on our website, while you are shopping. Please refer to "VIEW CART" button for estimation of shopping cost and check post fee before you order. - (3) Post Delivery Date
- Delivery date depends on the area. Please allow 1 - 7 working days for delivery.
* Excluding Refrigerated / Frozen Items and the items more than 20kg per one item.
2. Delivery by Daiwa Delivery (Daiwa Food)
Daiwa Delivery's staffs will deliver your ordered items in a fast and safe way.
- (1) Delivery Areas in Melbourne
-
There are six Areas in Melbourne covered by Daiwa Delivery:
Please confirm your Delivery Area from the Table below.
If your area is other than the areas in the table, please choose to post or pick-up your items from Daiwa Food Office. - (2) Delivery Areas in Adelaide
-
There are eight Areas in Adelaide covered by Daiwa Delivery:
Please confirm your Delivery Area from the Table below.
If your area is other than the areas in the table, please choose to post or pick-up your items from Daiwa Food office.
Melbourne CBD Area | Bay-Side Area | South Eastern Area | Eastern Area 1 | Eastern Area 2 | Northern Area |
---|---|---|---|---|---|
3000 3002 3003 3004 3006 3008 3051 3053 3065 3066 |
3186-3194 3202 3204 |
3141-3145 3161-3163 3165-3169 3181-3185 3205 |
3103 3108 3109 3121-3130 3151 3155 |
3101 3146-3150 3170 |
3068 |
Adelaide CBD | Easetern Area | Western Area | Southern Area1 | Southern Area2 | Southern Area3 | Southern Area4 | Northern Area1 | Northern Area2 |
---|---|---|---|---|---|---|---|---|
5000-5006 | 5064-5084 5087 |
5007-5014 5015-5033 |
5041 5042 5061 5063 |
5034 5062 |
5035 5037-5040 5043 5044 5046-5048 |
5045 | 5085-5086 5088-5090 5092-5094 5096-5098 5106 5108 5109 5112 5125 5127 |
5095 5107 |
- (3) Delivery Charges in Melbourne & Adelaide
Total Amount of Purchase | Delivery Charges |
---|---|
Order over $300 | Free Delivery |
Order over $200 and under $300 | $15 |
Order under $200 | $30 |
Re-Delivery Charge by Credit Card | $30 |
- (4) Delivery Schedule(EST) in Melbourne
- (5) Delivery Schedule(EST) in Adelaide
- The Schedule Table above shows delivery times and days. The order cut off day allows time for delivery in each delivery area.
* No Delivery Service on public holidays, Saturedays and Sundays.
We deliver your order within the scheduled delivery times. The delivery cannot be made except for the days and times on the table.
Please note that you cannot specify the time of delivery.
Please make sure that someone will be available to receive the order during your scheduled delivery time.
We make all the possible attempts to deliver within your scheduled delivery time. However, please be aware that there might be unforeseen delay due to traffic and weather conditions.
Areas | Delivery Days | Delivery times (cannot request time) | The order cut off day |
---|---|---|---|
City Area | Monday | 09:00-12:00 | 06:00, Thursday |
Wednesday | 09:00-12:00 | 06:00, Monday | |
Bay-Side Area | Tuesday | 14:00-17:00 | 06:00, Friday |
Friday | 09:00-12:00 | 06:00, Wednesday | |
South Eastern Area | Monday | 14:00-17:00 | 06:00, Thursday |
Thursday | 14:00-17:00 | 06:00, Tuesday | |
Eastern Area 1 | Wednesday | 14:00-17:00 | 06:00, Monday |
Eastern Area 2 | Thursday | 14:00-17:00 | 06:00, Tuesday |
Northern Area | Thursday | 14:00-17:00 | 06:00, Tuesday |
Areas | Delivery Days | Delivery times (cannot request time) | The order cut off day |
---|---|---|---|
Adelaide CBD | Wednesday | 1:00pm-5:00pm | 3 weeks in advance |
Eastern Area | Thursday | 8:30am-1:00pm | |
Western Area | Wednesday | 8:30am-1:00pm | |
Southern Area1 | Tuesday | 8:30am-1:00pm | |
Southern Area2 | Wednesday | 8:30am-1:00pm | |
Southern Area3 | Thursday | 8:30am-1:00pm | |
Southern Area4 | Thursday | 1:00pm-5:00pm | |
Northern Area1 | Monday | 8:30am-1:00pm | |
Northern Area2 | Wednesday | 8:30am-1:00pm |
- (6) Change your Scheduled Delivery Date and Time
-
If you are unable to meet your delivery commitment, please contact us by email 24 hours before your scheduled delivery day. Please note we may not be able to change your scheduled delivery time if we do not receive your notice before the cut off time.
We might ask you to change your delivery date due to our delivery schedule. We will contact you as soon as possible to organize your delivery date.
- (7) If you missed our delivery
- If a delivery cannot be made because you were not available in your scheduled delivery time, we need to return your order for food safety and security reasons.
Re-delivery fee:
*Please note that you will be charged a re-delivery fee of $30 to your credit card before re-delivery.
*Re-delivery only can be made in the normal delivery time for each area.
*We do not charge re-delivery fee if you change to pick up yourself at Daiwa Food Office.
- (8) Undeliverable Notice and Re-Delivery
- We will leave an Undeliverable Notice at your door or in your mail box. Please contact us for the Re-Delivery arrangement at your earliest convenience.
- Re-Delivery of your Order
Ichiba Junction(Daiwa Food)
6/251 Ferntree gully Road, Mount Waverley, VIC 3149
TEL: 03-8588-7800
Office Hours: Mon-Fri 9:30am - 4:30pm
Saturday/Sunday/Public holidays: Closed - Daiwa Melbourne office
- (1) Pick Up Address
- 6/251 Ferntree gully Road, Mount Waverley, VIC 3149
TEL: 03 8588 7800 - (2) Pick Up Day and Time (EST)
- Adelaide Office
- (1) Pick Up Address
- 105 Francis Road Wingfield SA 5013 (Entrance on Plymouth Rd)
TEL: 08 8347 3894 - (2) Pick Up Day and Time (EST)
- Gold Coast Office
- (1) Pick Up Address
- 24 Activity Crescent Molendinar QLD 4214
TEL: 07 5574 4200 - (2) Pick Up Day and Time (EST)
- Brisbane Office
- (1) Pick Up Address
- 54 Parramatta Road, Underwood QLD 4119
TEL: 07 3299 5255 - (2) Pick Up Day and Time (EST)
- Sydney Office
- (1) Pick Up Address
- 6/154 O'Riordan Street, Mascot NSW 2020
TEL: 02 8372 0500 - (2) Pick Up Day and Time (EST)
- Perth Office
- (1) Pick Up Address
- 3/58 Tarlton Crescent, Perth Airport WA 6105
TEL: 08 9477 6211 - (2) Pick Up Day and Time (EST)
3. Pick Up at DAIWA FOOD CORP
Pick up day | Pick up time | Order cut off day |
---|---|---|
Mon - Fri | 9:30 - 16:30 | 3 business days before |
Saturday | 10:00 - 12:00 | 3 business days before |
* Close on Sundays and public holidays.
Pick up day | Pick up time | Order cut off day |
---|---|---|
Mon - Fri | 9:00 - 11:00 13:00 - 16:00 |
1 month before |
* If the stock is delaying and wouldn’t be able for you to pick up on your preferable date, we will call or email you at soonest.
* We close on Saturdays, Sundays & public holidays.
Pick up day | Pick up time | Order cut off day |
---|---|---|
Mon - Fri | 9:00 - 17:00 | 3 business day before |
Saturday | 9:00 - 16:00 | 3 business day before |
Sunday | 10:00 - 15:00 | 3 business day before |
Pick up day | Pick up time | Order cut off day |
---|---|---|
Mon - Fri | 9:00 - 16:00 | 3 business day before |
Pick up day | Pick up time | Order cut off day |
---|---|---|
Mon - Fri | 9:00 - 16:00 | 3 business day before |
Saturday | 10:00 - 12:00 | 3 business day before |
Pick up day | Pick up time | Order cut off day |
---|---|---|
Mon - Fri | 9:00 - 16:00 | 3 business day before |