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UMAMI : Daiwa Food Home Brand
important notice

Refund and Cancellation Policy

For cancelling order before pick up or dispatch, $15.00 will be charged for administration fee.

For delivery via Australia Post, cancelling order after dispatch will not be accepted.

Due to food safety reasons, we regret that we are unable to accept the exchange, refund or cancel for “change of mind” purchases.
We do, however, will refund, exchange or provide credit if the products you have purchased are:

* faulty
* significantly different to those shown or described on our website.

In this case, please contact us within 3 business days from the date you receive your order and provide original receipt as proof of purchase.

If you have any problem or question about your order, please kindly call us (Monday to Friday 9:30 – 16:30, except public holiday) or contact us via email immediately and please quote the invoice number for us to locate your order.

For customer who chooses to pick up order from our office, order will be cancelled automatically if you do not pick up the orders within 2 weeks from your pick up date. $15.00 will be charged for administration fee. Hence, please do contact Ichiba Junction if you cannot pick up your order on your pick up date.

Thank you for your attention!

Ichiba Junction (Daiwa Food)
Melbourne office TEL: 03 8588 7800
Adelaide office TEL: 08 8347 3894
Gold coast office TEL: 07 5574 4200
Email address: shop@ichibajunction.com.au


Our eCommerce system with Real Time payment method is undertaken with eWAY, an industry leader of web-based transaction services. To protect your data during transmission, eWAY uses the latest SSL encryption technology that securely passes transaction data to the eWAY gateway. Your privacy is our priority. We only ask you for the minimum personal information to fulfil your order. Your personal details are stored safely and kept confidential. This information is never passed to third parties except if required by law. Your personal information is protected by your user name and password in our secure servers. To ensure ongoing privacy we recommend you to change your password from time to time and never give your password to anyone. Sensitive information such as credit card information is only transmitted over secure SSL connections with eWAY. ICHIBA JUNCTION does not store your credit card information.

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